We got up this morning at 6:00 and after a quick breakfast, we put the slides in, raised the jacks and disconnected the electric to prepare the RV for its move to the service area here at the Winnebago factory.

Mike walked over to the Customer Service Center at 7:00 to check-in for our service appointment for today. He took our extended warranty paperwork and the serial number for the RV and the current mileage. Winnebago has to call our extended warranty company and get authorization before they can start the work.

We had made our appointment in mid-August and Winnebago e-mailed us letter comfirming our appointment along with a map of Forest City, a map of the Winnebago complex with camping sites marked and a sign to put in the RV window with the dates for our appointment.

While Mike was checking-in, I made sure we had everything that we would need for today since we won't have access to the RV until after 3:30 when it is returned to the Customer Service Center. We had packed up Tinker's food, treats and water along with his bowls and we're taking a laptop so we use the free wi-fi in the waiting room at the Customer Service Center. We also needed our jackets this morning, since it was 35° when we got up this morning.
After Mike returned from the Service Center, we waited in the RV for the technician to come out to the RV and go over our work order for the repairs. A little while later, Mike (a technician), came and we showed him our problem areas.

We have a leak above the passenger side windshield and whenever it rains (even a light rain) the bedroom slide leaks on the sides and the water runs out on to the hall rug. The Energy Management System panel doesn't always indicate that we are connected to 50 amp electric when we are and it shows 30 amp. The last thing on our list is the slide topper for the living room slide. It is binding when we put the slide out and in. The last few days it has gotten worse and the slide isn't going out as smoothly as it should.

After going over our work order, Mike (the technician) drove the RV over to the service area and we walked over to the waiting room in the Service Center.

Last Tuesay we had called American Home Base to have our mail sent to General Delivery here in Forest City. So while Mike and Tinker stayed at Winnebago, I drove to the post office and picked up our mail. We spent the rest of the morning going through our mail and watching TV in the waiting room.

We decided to go to the Pizza Hut here for lunch for their buffet. We took Tinker with us and left him in the car while we ate lunch. Since it was still in the upper 60's, we just left the windows cracked for him. After lunch we returned to the Winnebago factory and waited until our RV was finished.

When Mike talked with the technician this afternoon he was told that after contacting our extended warranty company they pressurized the RV and located the leak above the windshield. The rain is coming in from the clearance lights above the windshield and they will repair that tomorrow along with the other items on our list.

Mike drove the RV back over to our campsite while Tinker and I walked back over so I could guide Mike as he backed in to our spot. After we got the RV set up again, Mike took a photo of the camping area here.

From Winnebago & Forest City, Iowa

Tomorrow we will have another early wake up and spend another day in the service waiting room.